St Clements Dental Care Website Privacy Policy

 

St Clements Dental is committed to protecting your privacy and handling your personal information responsibly.

This Website Privacy Policy explains how we collect, use and protect personal information submitted through our website.

This policy applies only to information collected through our website. It does not explain how we process personal information as part of providing dental care. Information about how we use patient information is available in our separate Patient Privacy Notice, available on request.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 and Data (Use and Access) Act 2025, where applicable.

John O’Dea is the data controller responsible for personal information collected through this website. If you have any questions about how we process your personal data, please contact us using the details below:

Address: 10 St John Street, London, EC1M 4AY
Email: city@stclementsdental.co.uk
Telephone: 020 7253 0535

This policy was last updated on: 24.07.2026.

 

Information we collect

 Depending on how you use our website, we may collect:

  • your name;
  • your email address;
  • your telephone number;
  • the content of any enquiry or message you send us;
  • any other information you provide when requesting an appointment;

We ask that you do not submit sensitive personal information, including detailed medical information, through our website unless specifically requested.

 

How we use your information

We use the information you provide through our website to:

  • respond to your enquiries;
  • arrange and respond to appointment requests;
  • communicate with you about services you have requested;
  • provide information about our services where this is permitted by law;
  • send marketing communications where you have provided appropriate consent or where another lawful basis under applicable direct marketing rules applies;
  • maintain the security and proper operation of our website; and
  • comply with our legal and regulatory obligations.

 

Marketing communications

From time to time we may send information about:

  • special offers;
  • new treatments and services;
  • oral health products;
  • practice news; and
  • other information that we believe may be of interest to our patients.

Where required by law, we will only send marketing communications where you have given your specific consent. In certain circumstances, we may also contact existing customers about our own similar products or services where the applicable soft opt-in requirements are met. You can withdraw your consent or unsubscribe from marketing emails at any time by clicking the unsubscribe link when present in a marketing email or by contacting the practice directly.

Choosing not to receive marketing communications will not affect your ability to receive dental care or other essential communications from us.

 

Our legal basis for processing

 Depending on the circumstances, we may process your personal information because:

  • it is necessary to respond to your enquiry or take steps at your request before providing our services;
  • it is necessary for our legitimate interests, such as managing enquiries, arranging appointments, maintaining the security and operation of our website and managing our relationship with patients, where those interests are not overridden by your rights and freedoms;
  • you have given your consent, where consent is the appropriate lawful basis, for example for certain marketing communications
  • it is necessary for us to comply with a legal obligation.

 

Special category health data

Information about your health or dental care may constitute special category personal data under the UK GDPR. Where you provide health information through our website and we process it because it is necessary for the provision of dental care or treatment, our Article 9 condition is Article 9(2)(h) of the UK GDPR (health or social care), together with paragraph 2 of Part 1 of Schedule 1 to the Data Protection Act 2018.

This condition applies where the processing is carried out by, or under the responsibility of, a health professional or another person who is subject to a duty of confidentiality.

 

Sharing your information

We may share information submitted through the website with trusted service providers who assist us in operating our website, email systems or other essential business systems where this is necessary and appropriate. These providers are required to protect your information and only process it on our behalf.

We may also disclose information where required by law or where necessary to establish, exercise or defend a legal claims.

 

International transfers

We do not routinely transfer personal information collected through this website outside the United Kingdom. Where necessary to use a service provider that processes information outside the UK, we will ensure that appropriate safeguards are in place in accordance with UK data protection law.

 

Data retention

We retain website enquiries only for as long as necessary to respond to the enquiry, maintain appropriate business records and comply with our legal, regulatory and professional obligations.

Where an enquiry results in an individual becoming a patient, information that is necessary for their care may be transferred into their patient record and retained in accordance with our separate patient record retention requirements.

Marketing preferences are retained for as long as necessary to manage your marketing choices and comply with our legal obligations. Where you unsubscribe from marketing, we may retain limited information necessary to ensure that we do not send you further marketing communications.

When personal information is no longer required, we will securely delete or anonymise it.

 

Links from our site

Our website may contain links to websites and online services operated by third parties. These links are provided for your convenience and information only.

Once you leave our website by following an external link, the third party's own privacy policy, terms and conditions and data protection practices will apply. St Clements Dental Care is not responsible for the content, security or privacy practices of external websites and does not control how those organisations collect, use or process your personal data.

We recommend that you review the privacy policy of any external website before providing it with your personal information.

 

Cookies

Our website uses only cookies that are necessary for the operation and security of the website.

We do not currently use analytics cookies, advertising cookies or profiling technologies.

If our use of cookies or similar technologies changes in the future, this policy will be updated accordingly.

 

Automated decision-making

We do not use automated decision-making or profiling through this website.

 

Keeping your information secure

We take appropriate technical and organisational measures to protect personal information submitted through our website against unauthorised access, loss, misuse or disclosure.

However, we encourage you not to submit detailed confidential medical information through website enquiry forms.

 

Your rights

Under UK data protection law, you have the right to:

  • be informed about the collection and use of your data
  • request access to and copy of your personal information
  • request correction of inaccurate or incomplete information
  • request erasure of your personal information in certain circumstances
  • request restriction of processing in certain circumstances
  • object to certain processing
  • request transfer of your personal information where the right to data portability applies and
  • withdraw consent where processing is based on consent.

 

These rights are subject to certain exemptions and limitations under data protection law.

For example, under the UK GDPR, patients do not have an absolute right to have their clinical records erased. Dental practices are legally and professionally required to retain patient dental records for strict minimum periods to defend potential legal claims or provide a medical history.

To exercise any of these rights, please contact us using the details provided above or on our Contact page.

 

Data protection complaints

If you have concerns about how we collect, use, store, share or otherwise process your personal data, you can contact us using the details below:

John O'Dea
10 St John Street
London
EC1M 4AY
Email: city@stclementsdental.co.uk
Telephone: 020 7253 0535

We take privacy concerns seriously and will investigate all complaints fairly and in accordance with applicable data protection laws.

We will acknowledge receipt of your complaint within 30 calendar days and will investigate, keep you informed of the progress and respond without undue delay. We may contact you if we require further information to assist our investigation.

We encourage you to raise any Data Protection concerns with us first so that we have the opportunity to investigate and resolve the matter.

If you remain dissatisfied after we have responded to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Information about how to contact the ICO is available at www.ico.org.uk

 

Changes to this policy

We will regularly update this Website Privacy Policy in order to reflect changes in our services, legal requirements or website functionality.

Any updates will be published on this page together with the revised "Last updated" date.

 

Policy last reviewed on: 24.07.2026

Reviewed by: Roxana Jifcovici – Clinical Operations and Compliance Manager